Due to sales at events and trunk shows, occasionally an item may sell out before we can reflect the change on this site. If that is the case concerning a specific order, we will notify you of a ship date, typically no more than 1 week later than usual. Items that are exclusively made-to-order are listed as such and will not dispatch immediately as they are only created upon purchase.
If you fall outside the
measurements, not to worry! Custom work is a big part of our business and we're happy to accommodate clients of any proportions. If you have specific concerns, please feel free to contact us in advance of purchase.
♥ Payment & Taxes ♥
Payment is accepted through Paypal. California buyers are subject to a 9% sales tax.
International buyers, please be aware that you and you alone are responsible for any customs or duty fees that are incurred by purchasing items from the Evgenia shop.
♥ Shipping ♥
Items typically ship out within 2 business days. We ship USPS First Class Mail both domestically and internationally. Delivery times vary based on location; Typically US deliveries arrive within a week, and international orders can take up to 3 weeks to arrive. If you need your shipment sooner rather than later, contact us to arrange for alternate delivery options.
♥ Returns ♥
If notified within 1 week of delivery, we will process a return for certain items (see below) with an approved Return Authorization number. If you would like to return your items, please contact us to obtain an RA.
Please understand that due to the intimate nature of our garments, we cannot accept returns or exchanges on bottoms of any kind (Bloomers, Tap Shorts, Knickers). If your item arrives damaged, please notify us within 3 days of delivery to arrange a replacement.
♥ Care ♥
Your new Evgenia lingerie has been designed to be strong and long-lasting. That said, certain elements are also delicate and to be treated with care. Be mindful of necklaces and jewelry that could snag the lacework. With regards to laundering, dry cleaning is always recommended to maintain the lustre of the fabric and integrity of the lace, but careful hand washing is also possible. Please note that Ribbon Corsets and Deco Garter Belts are not launderable.
♥ Connect with Evgenia ♥